Before the first
meeting.
Understand the proposed arrangements and cost before deciding whether to proceed.
From enquiry to meeting
First conversation
Alex discusses who is involved, the working context and what support you are looking for.
Agree the arrangements
Discuss participation, preparation, meeting format and the proposed fees before deciding whether to proceed.
Prepare and meet
The mediator guides the discussion. Participants decide whether they can agree practical next steps.
Fees agreed before work begins
The amount of preparation and meeting time depends on the matter. Alex sets out the proposed work, fees and any additional costs so that the person arranging the mediation can consider them before confirming.
An enquiry does not reserve a meeting or request a payment. The next step is a discussion about the arrangements.
Common questions
Can someone in HR make the first enquiry?
Yes. The person arranging support can start with a short enquiry. Participation and the proposed arrangements still need to be discussed with the people involved.
Can meetings take place online?
Online and in-person options can be discussed. Timing, format and any accessibility needs are considered before a meeting is agreed.
Will the mediator tell us what to do?
The mediator guides the discussion. Decisions remain with the participants. Any advice you need about your own position should come from your independent adviser.
What should I include in the enquiry?
Your contact details, the service you are interested in and your contact preference. Please leave dispute details and documents for an appropriately arranged discussion.
Ask about a workplace situation
Tell Alex which kind of support you are looking for. A short initial enquiry is enough.